{"product_id":"decoder-harmonic-annual-standard-hw-sw-service-level","title":"Decoder, Harmonic Annual Standard HW \u0026 SW Service Level","description":"\u0026lt;p\u0026gt;Harmonic Annual Standard Hardware \u0026amp;amp; Software Service Level Agreement. Price includes 8am to 5pm Monday through Friday with 24\/7\/365 for Severity 1 telephone technical support and Advanced RMA replacement shipped on 5th\u0026amp;nbsp; business day from date of receipt of defective unit.\u0026lt;br\u0026gt;Priced as a 1-year contract; available up to 5-years.\u0026lt;\/p\u0026gt;\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;\/p\u0026gt;","brand":"Satcom Solutions","offers":[{"title":"Default Title","offer_id":42145142177858,"sku":"","price":0.0,"currency_code":"USD","in_stock":true}],"url":"https:\/\/satcoms.africa\/products\/decoder-harmonic-annual-standard-hw-sw-service-level","provider":"Comscience","version":"1.0","type":"link"}